All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS, Canada Post or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Q: How long does it take to ship?
A: All orders are processed within 24 to 48 hours.
We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 5~20 business days.
US and Canada domestic deliveries usually take 7~22 business days and international deliveries usually take 3~9 weeks, depending on the supplier, your location and customs controls.
Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all, we can to ensure your order is delivered on time, UVDepurate cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code.
Q: How do I track my order?
A: To track your order, please use the URL Link received in the shipping confirmation E-mail. Or You can Track the Package by Clicking on Tracking URL on Home Page. It offers a comprehensive view of your shipping details.
Q: Can I make changes to my shipping address after I place my order?
A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.
Q: When will I receive tracking information?
A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.
If you do not receive such an email within 7 business days, please contact us! at [email protected]
Q：Will I have to pay sales tax?
A：We will send out your parcel as a "gift" and mark the value in low, but we can't promise no sales tax.
Q : May I know whether you are safe?
A：We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.
Q : How can I do the payment?
A：There are different ways you can choose to pay at our website. You can choose paypal or credit card.
Q : Do you have a physical store?
A：We just do the business on line.